The AI support agent for
subscription brands on Shopify.
Resolve complex support inquiries instantly, using real time data from existing tools.
As featured in
Integrates with your subscription stack
Hoop resolves complex tickets end-to-end in your ticketing system, instantly 24/7.
Tickets Hoop handles end-to-end
From first message to resolution. Hoop pulls data, takes action, and replies.
See how Hoop actually works
Connect your systems
Hoop reads your ticket history and pulls in data from your subscription platform to create a knowledge base.
Your voice. Every reply.
Hoop learns your voice and tone from your ticket history, so each response sounds like it was written by your best agent.
Start with sandbox mode
Start with WISMO, then turn on automation as you feel comfortable the drafts are correct each time.
Every edit makes Hoop sharper
As you change drafts, Hoop learns without you needing to update anything.
Reports at your request
Track analytics and build custom reports simply by asking Hoop in plain English. You can access Hoop in Slack too.
Built for subscription brands in
Connect. Draft. Automate.
Draft
Hoop drafts replies for your team to review. You see exactly what it would say before anyone else does.
Review
Your team approves, edits, or rejects. Every correction teaches Hoop your voice and policies.
Automate
When you're confident, turn on live responses. One workflow at a time. You set the pace.
Hey, I need to skip my next delivery. Going on vacation and won't be home. Can you pause it for just one month?
Hey Rachel! I've skipped your April delivery. Your subscription is still active and your next box will ship May 3rd as usual. Enjoy your vacation!
- The Bloom Team
Automate at your pace.
Start with skip requests. Then swaps. Then billing changes. You choose what to automate and when. Work in sandbox mode until you're confident. Expand one workflow at a time.
Hoop will never send a message until you're ready.
Bad support is the #1 reason subscribers cancel.
A subscriber who waits 6 hours for a skip confirmation is a subscriber who cancels. Hoop responds in seconds, 24/7. When someone tries to cancel, Hoop can offer a skip, a swap, or a discount instead.
Subscription brands using Hoop
“After extensive research into Gorgias-compatible AI tools, Hoop stands out by a wide margin. It drafts ticket replies using past responses and our FAQ as a knowledge base, and does almost all of it right out of the box. No lengthy manual training required.”
Andrew Costaris
VP of Digital, Partners Coffee
“None of the tools I've used in the past achieved this level of accuracy. I used to spend 2-3 hours a day on support, now it's 30-45 minutes.”
James
Thunderstick Studio
Common questions
Gorgias AI doesn't connect to Recharge or Skio. It can't look up a subscriber's billing cycle, process a skip request, or check swap eligibility. Hoop is built specifically for subscription commerce. It pulls real data from your subscription platform and Shopify before drafting a reply.
Yes. Hoop reads subscription status, billing dates, upcoming orders, skip windows, and swap eligibility directly from your subscription platform. It doesn't guess. It pulls real data and uses it in every reply.
Yes. Hoop learns your voice from your ticket history and every edit your team makes. It writes like your best agent, using your tone, your policies, and real data from Shopify and your subscription platform.
That's why drafts come first. Your team catches anything off before it reaches a subscriber. Every correction makes Hoop more accurate. And with sandbox mode, you can test automation on real tickets without sending anything live.
About 20 minutes. Connect Gorgias, Shopify, and your subscription platform. Hoop analyzes your ticket history to learn your most common inquiries, your voice, and your policies. No lengthy training or prompt engineering required.
Starts at $199/mo plus $0.99 per resolution. Most subscription brands see ROI within the first month from time saved on skip, swap, and status tickets alone.
Hoop integrates with Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail. It works inside your existing helpdesk, so your team doesn't need to learn a new tool.
Stop answering skip requests
by hand.
Book a 15-minute demo. We'll show you how Hoop handles your most common subscription tickets.