The AI support agent for
subscription brands on Shopify.
Resolve complex support inquiries instantly, using real time data from existing tools.
As featured in
Integrates with your subscription stack
Hoop resolves complex tickets end-to-end in your ticketing system, instantly 24/7.
From first ticket to full automation
Pick where you want to start
WISMO? Returns? Subscription changes? Choose one workflow. Hoop focuses there first.
Hoop learns how you handle it
It reads your ticket history, connects to Shopify and your subscription platform, and studies how your team responds.
Review before anything goes live
Hoop drafts replies for your team to check. Every correction teaches it your voice and policies. Nothing sends without your approval.
Hey, I need to skip my next delivery. Going on vacation and won't be home. Can you pause it for just one month?
Agent processingTurn it on when you're confident
When accuracy hits your threshold, flip the switch. Then pick your next workflow and repeat. You control what's automated and when.
You know what you'll pay
No per-agent fees. No surprise bills during peak season.
Pick a plan based on your ticket volume.
Starter
Up to 200 automated tickets
Growth
Up to 500 automated tickets
Scale
500+ automated tickets
Every plan includes
Subscription brands using Hoop
“After extensive research into Gorgias-compatible AI tools, Hoop stands out by a wide margin. It drafts ticket replies using past responses and our FAQ as a knowledge base, and does almost all of it right out of the box. No lengthy manual training required.”
Andrew Costaris
VP of Digital, Partners Coffee
“None of the tools I've used in the past achieved this level of accuracy. I used to spend 2-3 hours a day on support, now it's 30-45 minutes.”
James
Thunderstick Studio
Common questions
Gorgias AI doesn't connect to Recharge or Skio. It can't look up a subscriber's billing cycle, process a skip request, or check swap eligibility. Hoop is built specifically for subscription commerce. It pulls real data from your subscription platform and Shopify before drafting a reply.
Yes. Hoop reads subscription status, billing dates, upcoming orders, skip windows, and swap eligibility directly from your subscription platform. It doesn't guess. It pulls real data and uses it in every reply.
Yes. Hoop learns your voice from your ticket history and every edit your team makes. It writes like your best agent, using your tone, your policies, and real data from Shopify and your subscription platform.
That's why drafts come first. Your team catches anything off before it reaches a subscriber. Every correction makes Hoop more accurate. And with sandbox mode, you can test automation on real tickets without sending anything live.
About 20 minutes. Connect Gorgias, Shopify, and your subscription platform. Hoop analyzes your ticket history to learn your most common inquiries, your voice, and your policies. No lengthy training or prompt engineering required.
Starter is $199/mo for up to 200 automated tickets. Growth is $499/mo for up to 500. If you're above 500, let's talk. Every plan includes Gorgias and Zendesk integration, Shopify and subscription platform connections, sandbox mode, unlimited team seats, and a Slack connect channel for support.
Hoop integrates with Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail. It works inside your existing helpdesk, so your team doesn't need to learn a new tool.
Provide world-class
customer support.
Book a demo. We'll show you how Hoop handles your most repetitive workflows.